The Evolution of the BPO Sector and The Role of Technology
Business process outsourcing has traditionally been viewed by the corporate sector as a means for businesses to cut down costs and improve profitability. However, in recent years, there has been a remarkable transformation, where BPOs emerged as a value proposition taking centre stage. Technologies such as Artificial Intelligence, Robotic Process Automation, and Cognitive Automation have a big role to play in this transformation. Businesses that have a competitive edge in today’s scenario are the ones that leverage the power of technology.
We will be bringing together key executives from Malaysia’s BPO community for breakfast to discuss the role of technology within the ever-evolving BPO Sector:
- How is technology changing the value proposition of outsourcing?
- How specifically is that changing Malaysia’s role in the BPO sector?
- What are some of the hurdles and challenges faced by BPOs looking to digitally transform their offering?
- Other related issues that BPO decision makers face today
8:00 am: Arrival of guests and breakfast reception
8:30 am: Welcome by The Ortus Club and a short address by Automation Anywhere
8:45 am: Discussion instigated by the moderator and continued by the group over breakfast
9:30 am: Breakfast Discussion comes to a close and continuation of networking
Sheraton Petaling Jaya
Jalan Utara C, Petaling Jaya 46200 Malaysia
Founder & CEO at Brandt International
CEO at VADS
CEO at IX Telecom
CEO at SRG Asia Pacific
CEO of APAC at Denave
Chief Human Resource Officer at Teledirect Telecommerce
Country Director at Teledirect Telecommerce
Country Head at IGT Solutions
Country Director at Denave
General Manager at TM One
Head of Digital Transformation at DayThree Business Services
Head of Project Management Office & Business Intelligence at Sellbytel
Head of Global Sales at Scicom
Regional Head of Commercial at SG Global Support
Executive Director at Advance Information Marketing
Director & Partner at Astiostech
Senior Director of Commercial and Project Management at SRG Asia Pacific
Director at SG Global Support