The Ortus CX Network Dinner, Chicago

An exclusive dinner discussion for CX Leaders within Chicago

Accelerating Innovation through Digital Transformation

 

Digital transformation. It’s disrupting nearly every industry and impacting what it means to deliver a great customer experience. Companies that ignore it risk their very survival; but those that embrace it can dramatically improve customer satisfaction and drive greater value—without driving additional costs.

As customer expectations continue to rise and they increasingly demand experiences that value their time – CMO.com found that 56% of customers are more loyal to brands who understand their priorities and preferences – it’s become a necessity for companies to take advantage of new technologies that create personalized, predictive and effortless experiences. Undergoing a digital transformation today will enable your company to remain relevant and competitive in your respective industry tomorrow.

We discussed:

  • How digital transformation can revolutionize and improve customer experiences
  • Strategies for achieving optimal human capital with digital transformation
  • Why creating personalized and predictive customer experiences is now imperative
  • How your company can cope with new technologies arising from digital transformation

6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from [24]7.ai
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

Everest Restaurant
425 South Financial Place, Chicago, IL 60605

Tuesday, 12th of March 2019

Everest Restaurant, Chicago

Attended by:

CMO at Tall Ridge
Chief Transformation Officer, Associate VP at Rush University Medical Center
SVP of Digital Client Development at Citi
SVP at Northern Trust
VP of CX Solutions at Ipsos
VP of CX at Sears Holdings
VP of CX at Alight Solutions
VP of Integrated Marketing & Customer Engagement at Potbelly Sandwich Works
VP of Digital Technology at Hyatt Hotels Corporation
VP of Corporate Marketing at Hill-Rom
VP of Global Evidence Strategy at AbbVie
VP at Alight Solutions
VP, Director of Marketing at AmTrust North America
VP at AbbVie
Group VP at Walgreens
Managing Director of Innovation & Growth Initiatives at Hyatt Hotels Corporation
Director of Customer Solutions at UPS
Director of Global Logistics at Mondelez International
Director of Business Development at UPS
Head of Growth at Tall Ridge

Hosted by:

Jess CirciThe CX Dinner