The Future of Customer Experience in Australia
Creating a personalised service and delivering a seamless customer experience over multiple channels is something that consumers now expect from companies. With the amount of data available across all sectors, robotics and machine learning can play a key role in achieving customer loyalty.
Automating customer interactions by using bots to send out a returns policy, predicting whether a customer is at risk of having a bad experience or routing a customer request to the correct agent are all things that can be implemented to improve customer experience.
We will be discussing:
- What are companies in Australia doing to bring omnichannel experiences to life?
- What is the role of machine learning and data in developing trust and loyalty?
- What are the best examples of companies that are doing CX really well?
6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Zendesk
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert
The Playford Restaurant
120 North Terrace, Adelaide SA 5000, Australia
Director of Corporate Finance at Accolade Wines
Head of Change and Transformation at ACH Group
Head of Customer Experience at ACH Group
Director of Industry Banking at BankSA
Chief Procurement Officer at Beach Energy
General Manager of IT at Beach Energy
Head of Consumer Connection at Bendigo and Adelaide Bank
COO at Discovery Parks Group
Director, MBA at Flinders University
Head of Marketing at Haigh’s Chocolates
Marketing and Digital Manager at MyBudget
Chief Product Officer at MyBudget
General Manager of Customer Delivery at SA Water
Head of Customer Experience at Spendless Shoes
Director of Change & Improvement at TAFE SA
Director Marketing at TAFE SA
Head of Digital Marketing at Uniti Wireless
Director of Innovation at University of Adelaide
General Manager of Brand, Marketing & Sales at ZEN Energy