The Future of Customer Experience in Australia
Creating a personalised service and delivering a seamless customer experience over multiple channels is something that consumers now expect from companies. With the amount of data available across all sectors, robotics and machine learning can play a key role in achieving customer loyalty.
Automating customer interactions by using bots to send out a returns policy, predicting whether a customer is at risk of having a bad experience or routing a customer request to the correct agent are all things that can be implemented to improve customer experience.
We will be discussing:
- What are companies in Australia doing to bring omnichannel experiences to life?
- What is the role of machine learning and data in developing trust and loyalty?
- What are the best examples of companies that are doing CX really well?
6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Zendesk
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert
1 Eagle St, Brisbane City QLD 4000, Australia
CIO at Michael Hill
CTO at Flight Centre Travel Group
Group Head of Digital Systems at Domino’s Pizza
Head of Customer & Marketing at QSuper Group
Head of Customer Experience Design at Auto & General
Head of Customer Solutions at Suncorp
Head of Customer Strategy at Queensland Urban Utilities
Head of Digital Experience and Engagement at Credit Union Australia
Head of Member Experience at Credit Union Australia
Head of UX at Youfoodz
Director of Experience Development at Tourism and Events Queensland
Director of Customer Insights at Wyndham Vacation Resorts Asia Pacific
Director of Transformer (Entrepreneurial Leadership) at Bond University
Associate Director at BDO Australia
General Manager of IT at Amart Furniture
General Manager of Customer Strategy at Bank of Queensland
General Manager of Member Development at RACQ
General Manager of Strategy and Improvement in Technology at Tabcorp
Senior Manager of E-commerce at EB Games Australia
Manager of Customer Insights & Experience at Virgin Australia
Manager of Customer Solutions and Experience at Bingle
Manager of ICT Program and Portfolio at Arrow Energy