The CX Dinner

An exclusive dinner discussion for Senior Executives and Senior Customer Experience Peers in Sydney and the surrounding area

The Future of Customer Experience in Australia

When a business goes about building “loyalty,” they often develop a “loyalty program,” which makes leaders in the customer service sector ask: Are customers loyal because they love the coffee and service of our coffee shop or just because they get a free cup after they buy ten?

Creating personalised service and delivering a Seamless Customer Experience over multiple channels is something that consumers now expect. Still, providing a truly Omnichannel experience is something that most organisations still struggle to deliver. We will be discussing:

  • What does it mean to have an omnichannel experience?
  • What are Australian companies doing to bring this to life? Are there challenges in realising this?
  • What is the role of machine learning and data in developing trust and loyalty?
  • What’s does the future of CX look like in Australia?
  • What are the best examples of companies that are doing CX really well?
6:30 pm: Arrival of guests and drinks reception
7:00 pm: Introduction by Ortus and Zendesk
7:10 pm: Discussion started, “The Future of Customer Engagement and Personalisation.”
8:00 pm: Mains served and discussion closed
9:00 pm: End of proceedings

The Park Hyatt, Sydney

Gallery I, Park Hyatt Sydney, 7 Hickson Rd, The Rocks NSW 2000, Australia

Tuesday, 29th of August 2017

Park Hyatt Hotel, Sydney

Attended by:

Program Director of Customer and Core Banking Systems at Westpac
Customer Strategy, Digital Product, Experience Design at PwC
CX Manager at Vodafone
Digital Strategy Director of Immersive Experiences at Avanade
CX Manager at Vodafone
CX Business Designer at QBE Insurance
Head of Risk Propositions at Zurich
CX Manager at Vodafone
Managing Director of News DNA at News DNA – News Corp Australia
Head of Digital at Wesfarmers
Principal Manager of CX Strategy and Service Design at Transport for NSW
Senior Manager of Customer Strategy at Transport for NSW
Director of Customer Loyalty and Retention at Optus
CEO at AMF Bowling Centres Australia
Regional General Manager at CSR
CX and Group Operations at Westpac
Customer Insights Manager at QBE Insurance
CX and Service Design Consultant at Allianz
CX Program Lead of Product Experience at Westpac

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