The CX Leaders’ Virtual Roundtable

An exclusive online discussion for CX and IT leaders of prominent companies in Australia

Hosted by Zendesk, The The CX Leaders’ Virtual Roundtable was set up to offer an intimate forum for CX Leaders in Australia. We discussed how companies have been dealing with CX Continuity and Digital Transformation Challenges during the Coronavirus Pandemic.

Our discussions are very much inclusive and involve all the wealth of experience from the senior peers. All discussions abide by the Chatham House Rule.

Customer Centricity and Business Continuity during Crisis

The Coronavirus has dramatically changed the way people live, work and play. As such, CX leaders were faced with a whole new set of challenges and issues, some of which needed to be processed, solved and adapted to very quickly in order to ensure business continuity.

  • How are companies recalibrating CX efforts in response to this crisis?
  • What are some of the hurdles and challenges that CX leaders are facing as a direct result of the global pandemic?
  • What long-term impacts will the outbreak have on customer behaviour?

2:50 pm: Guest to check-in online
3:00 pm: Introduction by Ortus Club
3:05 pm: Introduction of the participants
3:15 pm: Welcoming address from Zendesk
3:25 pm: Discussion instigated by the moderator and continued by the group
4:15 pm: Discussion closed by the moderator

Zendesk is a customer service platform designed for companies that want to create more meaningful, personal and productive customer relationships. They help companies provide great support and then mature with self-service and proactive engagement. Zendesk takes design elements that people have grown to expect from consumer software and incorporating them into an easy-to-use platform that simplifies the tough work of customer service.

Thursday, 23rd of April 2020

3:00 PM AEDT

Attended by:

CEO of Australian Institute at Music
Chief Product & Technology Officer at Mable
Head of Customer Success, Australia at Orion Health
Head of Distribution & Customer Support at icare NSW
Head of Growth at Legalvision
Head of Marketing and Growth at Sonder
Head of Marketing at Mad Paws
Head of Trade Marketing at hipages
Acting Head of Marketing at Employsure
General Manager at Rehabilitation Services
General Manager, Governance and Legal at BaptistCare NSW & ACT
General Manager, Member and Customer Experience at Sydney Cricket and Sports Ground Trust
General Manager, Technology Services & Support at Tech2
Director of Customer Experience and Digital Transformation at Air Liquide Healthcare

                                                                                                              Hosted by:

Ramil PlataThe CX Leaders’ Roundtable