The CX Dinner

An exclusive dinner discussion for Executives responsible for CX in Dallas

Accelerating Transformation within Customer Experience

 

The modern customer now expects more from their service/product provider. They expect to be connected at all times, across all channels and seamlessly across all their devices and they expect it instantaneously.

In the age of hypercompetitive markets, companies who ignore these expectations do so at their own peril; in order to remain competitive, companies must compete on customer experience.

We are bringing together senior customer experience peers, operational leaders and executive decision-makers from large consumer-facing organization for drinks, dinner and discussion. We will be discussing:

How is digital transformation is changing the rules of the game with reference to customer experience

  • How companies are adapting to these changes, who is doing it well and who is doing it badly.
  • What are some of the common pitfalls companies are falling into as a result of these changes?
  • Other CX related issues our room of peers are facing and currently going through.

6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from [24]7.ai
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and mains are served
9:00 pm: Change of seats before dessert

The Hunt Suite, Rosewood Mansion
2821 Turtle Creek Blvd, Dallas, TX 75219, USA

The Ortus CX Global Leaders Network is dedicated to CX leaders and other relevant senior peers. We create a forum in which CX leaders and relevant executives share knowledge and experiences on common business challenges and issues.

The Network has run similar discussion worldwide in cities such as New York, London, Hong Kong, Dubai, Syndey and others.

To see a list of all our previous and upcoming discussions, as well as curated insights from our previous events, please visit the network’s homepage which can be seen here.

The Ortus CX Global Leaders Network is powered by The Ortus Club.

Thursday, 7th of March 2019

The Hunt Suite at Rosewood Mansion, Dallas

Attended by:

CIO at ORIX
CIO at Supreme Lending
Chief Experience Officer at Perigee Consulting
CIO at CBRE
SVP of Product Management Mobile & Voice Strategy at Citi
VP of Products at CBRE
VP of Data Platform at AT&T
VP of Digital Marketing at The Michaels Companies, Inc.
VP of Marketing & Demand Generation at McKesson
VP of Strategy & Process Improvement at J.P. Morgan
AVP of IT Security at AIG
Director of Digital Acceleration at Holmes Murphy & Associates
Director of IT – eCommerce & Mobile at The Michaels Companies, Inc.
Director of IT Service Management at HollyFrontier Corporation
Director of Technology at AT&T

                                                                                                              Hosted by:

Jess CirciThe CX Dinner