The Pluto Dinner

An exclusive dinner discussion for Business Leaders and Change Makers in the Central Luzon BPO Community

Hosted by KMC Solutions and Sprout, the Pluto Dinner was an exclusive, invitation-only dinner for business leaders and change makers within BPO companies in and around Central Luzon. This was part of an event we had hosted across the Philippines, starting from Manila and venturing to Cebu.

This particular event was held in the private dining room at the Yats Restaurant last Wednesday,11th of November and touched upon the changing landscape of the Filipino BPO market.

Changes are happening quickly in the BPO world. In order to not be left behind it is crucial that the Philippines pay close attention to trends that have the potential to alter the industry. If the country fails to keep pace with the changing landscape, it could well find its economic growth stagnating further. As the demand for non-voice services continues to rise, there is a growing need for what has been described as Knowledge Process Outsourcing (KPO).

Currently in the Philippines, call center and voice operations make up about two-thirds of the BPO sector, however the government has recognized the trend moving towards KPO. As such, it is attempting to create an attractive investment environment, and is working with companies in order to identify key areas of specialization and training needed to create a competitive workforce.

But what must be accomplished by the BPO sector to maintain its competitiveness?

  • Development of stringent legal frameworks for the industry
  • Education and an increase in citizen awareness on developments in ICT
  • Development of the industry’s human resource pool
  • Establishment of additional and necessary infrastructures.

6:30 pm: Arrival and drinks reception
7:00 pm: Welcoming and opening address
7:10 pm: Dinner discussion on “The changing landscape of the Filipino BPO market” initiated by the moderator and continued by the group
8:00 pm: Dinner is served as the discussion is brought to a close
9:00 pm: Change of seats before dessert

Yats Restaurant, Clark City
Mimosa Drive past Holiday Inn, Mimosa, Clark Freeport, Mimosa Dr, Clark Freeport, Clark Special Economic Zone, 2023 Pampanga

Wednesday, 11th November 2015

Yats Restaurant, Clark City

Attended by:

Founder at Filam Software
COO at Tool Twist
Managing Director at SYSCOM IT Solutions
Chairman and CEO at MontPac
Office Manager at Sharesource Australia BPO
Operations Manager at The Outsourced Accountant
HR/Recruitment Manager at iQor
General Music at Ringside Marketing
President at Filam Software Technology
General Manager at Wallem Innovative Solutions
CFO at Wallem Innovative Solutions
COO at Prechart Software
General Manager at Ellick BPO Solutions
General Manager at Zeniark Philippines
VP at Clark Data Center
General Manager at Beepo
VP at Owens Asia
VP of Operations at GeeksForLess
CIO at GeeksForLess
General Manager at STARTEK
Executive Director of IPBAP
President of Shore360, Inc.
Operations Manager of Tata Consultancy
Senior Vice President of NAB

Hosted by:

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