The Venus Dinner

An exclusive dinner discussion for Leaders in the Filipino BPO Sector

The Venus Dinner was an exclusive, invitation-only dinner for leaders in prominent BPO companies.

We brought together 18 business leaders for a topical dinner discussion. This particular event was held in the private dining room of the Blackbird at the Nielson Tower, Makati on Wednesday, 28th of October  and we debated about the changing landscape of the Filipino BPO market.

Changes are happening quickly in the BPO world. In order to not be left behind it is crucial that the Philippines pay close attention to trends that have the potential to alter the industry. If the country fails to keep pace with the changing landscape, it could well find its economic growth stagnating further. As the demand for non-voice services continues to rise, there is a growing need for what has been described as Knowledge Process Outsourcing (KPO).

The topic was introduced by an independent chairperson who kicked things off by introducing the topic of discussion before opening it out to the floor. Discussions were very much inclusive and all the wealth of experience from the senior peers in the room were involved.

Currently in the Philippines, call center and voice operations make up about two-thirds of the BPO sector, however the government has recognized the trend moving towards KPO. As such, it is attempting to create an attractive investment environment, and is working with companies in order to identify key areas of specialization and training needed to create a competitive workforce.

The Philippines comes 21st globally in people skills and availability because of qualities such as level of education, relevant experience, language capabilities, size and availability of the labor force. On the other hand, the Philippines ranks 42nd out of 50 countries in terms of business environment. It ranks low since the Philippines has relatively great country risk, low country infrastructure and cultural exposure, as well as low security against piracy and intellectual property theft. Overall, the Philippine IT-BPO industry has the potential to be at the forefront of the global BPO race.

6:30 pm: Arrival and drinks reception
7:00 pm: Welcoming and opening address
7:10 pm: Dinner discussion on “Changing landscape of the Filipino BPO market” initiated by the moderator and continued by the group
8:00 pm: Dinner is served as the discussion is brought to a close
9:00 pm: Change of seats before dessert

What must be accomplished by the BPO sector to maintain its competitiveness?

We touched upon the following points:

  • Development of stringent legal frameworks for the industry
  • Education and an increase in citizen awareness on developments in ICT
  • Development of the industry’s human resource pool
  • Establishment of additional and necessary infrastructures.

Blackbird Restaurant, Makati City
6752 Makati Ave, Makati, 1229 Makati Ave, Makati, 1229 Metro Manila

Wednesday, 28th October 2015

Blackbird Restaurant, Makati

Attended by:

General Manager at i-Tech Global Business Solutions, Inc
President and CEO at Visaya Knowledge Process Outsourcing Corporation
CEO & Co-Founder at Orange and Bronze Software Labs
CEO at DataOne Asia (Philippines), Inc.
CEO at RenditionDigital International, Ltd.
General Manager at Capstone Solutions Inc
CEO and Founder at Red Core IT Solutions Inc.
President and CEO at E. Punongbayan Global Outsourcing, Inc.
Managing Director at ServiceIT+ Inc
IAS Global at International Airline Service
Managing Director at Ideo Studios Creative Media Company
Co-Founder, President at Infinit Outsourcing, Inc
Country Manager at Task Us
COO at One World Connections Inc
Managing Director at DSM Manila LLC
CFO at Asiatype, Inc.
CEO at Now Corporation
CEO at DTSI Group

Hosted by:

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