The Viya Dinner

An exclusive dinner discussion for C-level, CX Leaders, and Senior Executives responsible for innovation and digital transformation of prominent firms in Los Angeles

Accelerating Innovation Through Digital Transformation

 

Digital transformation is disrupting nearly every industry and is impacting what it means to deliver a great customer experience. Companies that ignore it risk their very survival; but those that embrace it can dramatically improve customer satisfaction and drive greater value—without driving additional costs.

As customer expectations continue to rise and they increasingly demand experiences that value their time – CMO.com found that 56% of customers are more loyal to brands who understand their priorities and preferences – it’s become a necessity for companies to take advantage of new technologies that create personalized, predictive and effortless experiences. Undergoing a digital transformation today will enable your company to remain relevant and competitive in your respective industry tomorrow.

We will be discussing:

  • How digital transformation can revolutionize and improve customer experiences
  • Strategies for achieving optimal human capital with digital transformation
  • Why creating personalized and predictive customer experiences is now imperative
  • How your company can cope with new technologies arising from digital transformation

6:30 pm: Arrival and drinks reception
7:00 pm: Welcoming and opening address
7:10 pm: Discussion instigated by the moderator and continued by the group
8:10 pm: Dinner served as the discussion is brought to a close
9:00 pm: Change of seats before dessert

Fig & Olive
8490 Melrose Pl, West Hollywood, CA 90069, USA

Tuesday, 5th of March 2019

Fig & Olive, Los Angeles

Attended by:

CEO at Bryant Group
CTO at NanoVentures
Chief Customer Officer at Nano Banc
SVP of Brand Development at 20th Century Fox
SVP of Customer and Operational Services at Southern California Edison
SVP of Operations at Nano Banc
VP of Digital Marketing at Viking Cruises
VP of Front End Product Development at Sony
Managing Director of Marketing at Union Bank
Global Director of Digital at Medtronic
Senior Director of Customer Service at Trojan Battery Company
Executive Director of Digital Operations for Apple at TBWA\Media Arts Lab
Director of Corporate Strategy at Amgen
Director of Customer Service at FuelCell Energy
Director of Web & Marketing Technology at Charter Communications
User Experience/Digital Transformation Strategist at JaimeLevy.com
Global Director of Commercial Excellence & Innovation at Amgen

Hosted by:

Jess CirciThe CX Dinner