Responding, managing and leading during a pandemic – Join Riccardo Pasto from Forrester as he discusses the steps in responding to, and leading through a crisis; including setting up a framework for sound decision-making.
Service-First CRM – A global pandemic has only made Zendesk more keen to help reduce friction between companies and customers. Join their CEO Mikkel as he walks through our recent service-first solutions and product announcements.
The New Normal: Business as (Un)usual – Hear from Tom Keiser about how Zendesk is helping employees, customers, and the business navigate from crisis through rehabilitation to planning for a ‘new normal.’
Empowering support teams in a crisis and beyond – Now that your support team is remote, how do you keep them empowered, productive, and happy? Zendesk’s Chief Customer Officer shares lessons around remote teams, higher support volumes, and empathetic responses.
India Breakout – We will then break out into small groups based on geographical region.
An India Perspective – A look at the unique challenges business leaders are facing in the Indian subcontinent
India CX Leaders Panel – A panel discussion led by Indian business leader on the specific issues they have observed and what the new norm for India now looks like.
Live Q&A – A chance for you to ask some questions of the panellist and of the other attendees in the session.