ZENDESK PRESENTS:

SHANGHAI CX LEADERS MEETUP

GRANDALL CULTURAL CENTER, SHANGHAI

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Tuesday , October 22nd, 2019

 

Hosted by:

About

As consumer expectations and technology continue to evolve, it’s more important than ever to focus on customer satisfaction and to provide timely and personalised support from any device or channel.

At this event, you will hear about the importance of Building a Strong Foundation for a Successful Customer Service Experience. You will also get a chance to mingle with industry peers and have the chance to exchange and share thoughts on CX opportunities and challenges.

Who Should Attend?

Common titles are CTO, CIO, Head of Customer Experience, Customer Service Director, Marketing Director, Customer Service Manager, and of course many more. You might be a Zendesk customer or an industry professional – all are welcome and will find relevant content.

THE AGENDA

2:00 pm – 3:00 pm       Registration


3:00 pm – 3:30 pm       What’s trending in CX for tomorrow?


3:30 pm – 4:15 pm       Get your business omnichannel-ready


4:15 pm – 5:00 pm       Taking a team-centric approach to smarter self-service


5:00 pm – 6:30 pm       Zendesk Happy Hour

 

THE VENUE

Grandall Cultural Center
No.190 Dagu Road, Huangpu District, Shanghai

F.A.Q.

Online registration will close Tuesday, September 10, 2019, at 5:00pm PST.

Interested in sponsoring? Email our team for more info at globalevents@zendesk.com.

The Showcase in Singapore will take place on September 11th, with a pre-event Zendesk Training and Certification day on September 10th. We will be at the Raffles Hotel located at 1 Beach Rd, Singapore 189673.

We will be providing breakfast, lunch, snacks, and small bites at reception.

JamieZendesk Shanghai CX Leaders Meetup